Customer Success Assistant

Job Description: Qualcomm is seeking a part-time Customer Success Assistant to join our team in Wellington, NZ.
As an Associate Level position, the ideal candidate will have at least 2 years of experience in a customer-facing role.
We are looking for someone who is driven, hardworking, and possesses strong analytical and persuasion skills.
Responsibilities: - Assist the Customer Success team in managing customer accounts and relationships - Provide support to customers through various channels, including email, phone, and in-person meetings - Analyze customer data and feedback to identify trends and opportunities for improvement - Collaborate with internal teams to ensure customer needs are met and issues are resolved in a timely manner - Help develop and implement customer success strategies to drive customer satisfaction and retention - Assist in creating and delivering customer training and onboarding programs - Maintain accurate records of customer interactions and feedback Requirements: - 2+ years of experience in a customer-facing role - Strong analytical and problem-solving skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field preferred Benefits: - Free food - Parental leave - Medical coverage Working Environment: At Qualcomm, we uphold the highest standards of ethical conduct and integrity.
We foster a collaborative and inclusive work environment where employees are encouraged to grow and succeed.
Deadline to Apply: September 7, 2024 Equal Opportunity Statement: Qualcomm is an equal opportunity employer and is committed to diversity in the workplace.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.