About Fortis
Fortis is a 100% New Zealand vet-owned company and a key player in New Zealand's veterinary supply landscape. As one of only three national veterinary wholesalers, we supply essential animal health products to veterinary clinics, pet retail stores, and farm supply companies across the country.
The Role
We're looking for a Customer Team Lead who will work closely with the Customer Experience Manager to deliver top-notch service and support. You'll play a vital role in assisting with workload management, handling customer interactions, and ensuring smooth team operations.
Key Responsibilities Deliver Excellent Customer Service: Build strong, lasting relationships with customers, address their needs, and make sure feedback is heard and acted on.Team Support and Leadership: Manage escalations, handle decisions on credits and stock issues, and work alongside the Customer Experience Manager to balance team workloads and ensure optimal performance.Collaborate with Other Teams: Coordinate with warehouse staff and sales reps for orders, assist customers over phone, email, and live chat, and process orders in our inventory system.Order and Delivery Tracking: Follow up with couriers to ensure timely deliveries, maintain website updates, and work to improve the overall customer experience.Who We're Looking For A customer-centric leader who loves delivering a great experience and supporting team success.An innovative thinker with a solution-focused approach, strong initiative, and a passion for continuous improvement.Tech-savvy and comfortable with software systems, with strong organizational skills for workload management.Someone who can lead by example, work independently, and collaborate closely with others.What's In It for You? Standard Monday to Friday hours—no weekends!Competitive salary in a growing, award-winning company.An opportunity to make an impact in a collaborative environment.If you're ready to join Fortis in this dynamic role, we'd love to hear from you! Applications will be reviewed as they're received, so apply today to start making a difference.