Customer Services Debt Management Fixed TermListed 8 days AgoDebt Management CentralAbout usDebt Management Central, based in Feilding, is a Shared Services specialising in Local Government debt to provide a proactive and consistent approach. We are a fast-growing, highly successful provider of services to 35 councils across NZ.You can look forward to opportunities to develop in a positive and supportive work environment through:Positive focus on employee health, wellness and wellbeing.Providing you with your birthday off, and an extra week leave after 2 years of service.Flexible work practices and a family-friendly work environment.Pet-friendly office.Ongoing professional and functional development and opportunities across the organisation to grow, specialise or diversify your skills.A supportive and social work environment across the organisation.Health checks and a wellbeing allowance.The roleWe are looking for a switched-on individual with proven customer service focus, administrative and organisational skills who can work in a small team, and as a team to achieve a successful outcome in managing overdue invoices and debt owed to councils.The role would see you undertaking a crucial role in supporting customers to manage their debt by negotiating an acceptable resolution to both parties to actively repay outstanding owed amounts; no field work is required.This is a fixed term (6 months) position up to 40 hours per week to assist the team with a backlog of tasks and an anticipated short-term increase of collection files. This role is based at our office in Feilding and can be flexible with required hours and may suit a job share arrangement of two part-timers. The salary range is $56,000 to $62,000 P/A depending on relevant experience based on a 40 hour week. This may be an ideal chance for a career change that fits around a new way of working and may lead to further opportunities.We are looking to start the successful candidate in early to mid-January.About youWe are looking for a person who can empathise with the customer but also strive to achieve a positive outcome, managing the relationship to a successful conclusion. We need a quick learner who can learn from each encounter to grow within the position.The ideal candidate will have:The capability to apply learnings/principles from one situation to another;A high level of attention to detail and the ability to multitask;Strong communication skills, backed up with excellent written and verbal skills;Loves working in a customer-centric environment;The ability to foster excellent relationships with customers and stakeholders; andA great personality to contribute to the current shared services team.MW LASS are an equal opportunity employer and are committed to ensuring we have a diverse and inclusive workplace so that our people reflect the diversity of our region.For further information regarding this role, contact Aimee Osborne on (06) 952 2945.
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