About usWe're on a mission to protect the pet life and boost the quality time we have with our furry friends.
Whether that's boredom busters, tips and tricks for staying healthy, or helping them stay safe from harm.
We're with you to help your pets live their best pet lives for longer.About the roleAre you a lover of pets and love talking about them?
Would you like to work for an organisation where you can bring your whole self to work whilst helping kiwi pets to live their healthiest lives?
Then we are looking for you to be our next Customer Service Consultant superstar and join our Pet Insurance Customer Service Team in Hamilton.We pride ourselves on giving our customers, and their pets, the best experience possible so you will need to be driven, have proven high performance, thrive in an agile environment and be passionate about growing within your role.You will have a professional and proactive nature, coupled with strong attention to detail that enables you to make strong decisions.You will manage an inbound queue and assist our customers with their pets insurance by:Assisting customers with various queries by answering inbound phone callsMaking outbound calls to our customersReplying to online enquiries (emails) from our customersAssisting customers with all aspects of our Southern Cross Pet Insurance websiteEnsuring all forms of contact information for our customers are correct and updated as necessaryHaving a real passion for the care of our customers and their petsWhat we are looking for:2 years Customer Service experience with a great phone mannerA team player with the ability to work collaboratively with individuals and departmentsAn agile mindset along with a flexible and adaptive work ethicAn eye for detail, with the focus to double checking work to ensure accuracyStrong customer focus with outstanding communication and interpersonal skillsAbility to maintain confidentiality in all dealingsDevelop effective relationships across the organisation with all levels of employeesShows initiative and takes responsibility for own actionsSeeks opportunities to improve work procedures and processesMost of all a lover of all pets big or smallJoin a proud diverse team that's always there, always real, always true.
If you thrive in a caring, honest and open culture, we think you'll love working with us.We know that it is our team's culture and wellbeing that will drive us forward.
That's why we prioritise not only professional development opportunities but opportunities to thrive personally, too.
We offer exceptional work/life balance and our employees are encouraged to - and rewarded for - living well.Southern Cross employee benefits include:Five days of wellbeing leave per yearHealth insurance for you and your immediate whanauLife insurance cover and discounts on pet and travel insuranceExtra parental leave benefits and financial wellbeing supportEarn up to $1000 extra per year with our workplace wellbeing programme.That's not all.
Need more time to study, volunteer or support your whanau?
You'll have the opportunity to purchase flexi leave.
Each year, you will also get to take part in a volunteer day, to contribute to a cause or community with your team.Our commitment to LGBTQIA+ and minority communities is reflected in our culture, and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish.If you share our commitment and passion, then apply now!
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