Customer Services AdministratorTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. Join us as Customer Support Administrator for Electrification Business Area where you will be responsible for providing internal and external customer support (i.e., order assistance, manage shipments, payment-related assistance). Coordinating actions with relevant resources, have complete case ownership and increase customer satisfaction.Reporting to Customer Services Manager this position will be based in Napier, New Zealand.
Your responsibilitiesEnsuring the resolution of customer issues (e.g., order, shipment, payment) by coordinating with sales, operations, supply chain management, and other internal and/or external teamsEnsuring customer service activities are planned and delivered on time and support agreed margin levelsProcessing customer purchase orders into system (via SAP) including dispatch and invoicingSpreadsheet maintenance and data entry; including extended warranty information and monitoringProviding a range of administrative tasks to support the business as requiredYour backgroundPrevious experience working in a Production and/or Manufacturing environment (preferred)MS Office suite; Excel, Word knowledge/skillsA minimum of 2-3 years' experience in a similar administrative role (preferred) Experience with SAP or other similar ERP system (preferred)Ability to work effectively and collaboratively in a teamConfident English language skills both written and oralStrong customer service mindsetBenefitsRetirement planLife insuranceDisability insuranceAccident insuranceFlexible work practicesMore about usABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation.We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciatedWork model: on site #LI-onsite
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