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Customer Support OfficerAbout us
Great that you have found us! This is anawesome place to work. We are a businesssupport service dedicated to improving the financial wellbeing of ourcustomers. We work for thousands of NZbusinesses every day from SMEs at the very core of the New Zealand economy tothe largest organisations such as banks and government departments.
We offer agreat company culture (our employee engagement scores rank in the top 5% ofcompanies measured). Our Google score is4.2 out of 5 stars and our Customer Satisfaction score is 4.1 out of 5 stars.
We have some highlyadvanced technology that helps us achieve our goals and are looking for somegreat people to addto our vibrant team.
About the role
This role is in our Resolutions Team. Asa member of this team, you will communicate with customers to identify the bestway to resolve their issue and then work with them to execute that plan. We have great tools available to you and ahighly refined training course to ensure that you are well prepared. The skills you learn with us are highlytransferrable and useful in a variety of circumstances.
This is a 40 hourper week role based in our Napier CBD office.Our office is open 8:30am to 7pm, Monday to Friday and your hours willfit in between those times. The rolewill mean that you need to be here until 7pm some days but not others.
Working in NapierCBD is great. There is a nice communityfeel and we are right amongst cafe's, restaurants, bars, shops, facilities and areclose to pathways for your lunchtime walk – we value your wellbeing.
We have a raft ofbenefits for all our employees including:
Life insuranceEmployee share programOnline willLong service leavePaid half day off for yourbirthdayPaid half day off for youranniversaryRegular engagement surveys toenable you to have your sayEmployee assistance programEmployee referral programCompany bonus programFree flu vaccinationsAbout you You will have ahunger to succeed and thrive in a fast-paced team environment. We will give you all the training and supportyou need to succeed – your positive attitude and passion for results is all weneed from the outset.
Key qualities we lookfor include:
Resilience– this is a busy role, some customer queries can bechallenging so you need to demonstrate patience, good judgment, and a positiveoutcomes approachStrongsocial skills – You will interact with many people across all parts of our business,so the ability to communicate effectively is essentialNegotiationskills – we will equip you with these tools, but you will already be a problemsolver, identifying ways to reach a positive outcomeIntegrity –You always do the right thing even when no one is watchingA teamplayer – We love to share our strengths and celebrate successComputerskills – you need to be computer savvy and have the ability to use multipleapplications at onceWe are anequal opportunities employer with a diverse team, and there are long termgenuine prospects for the right people in our ever-growing business. We are alarge team who work hard but also like to have a bit of fun – our social cluband events committee are on hand to help you let off some steam with your workmates.
If you arelooking for change and a challenging career with the chance to work with somegreat people, we would love to hear from you.If you don't take the first step, you'll never take the second!
Watch the video below to check out what ourpeople have to say about why they love working for us! Click Here Please forward your CV and a covering letter explaining why you thinkyou are the best person for this role.If you would like some more information first, please give us a call on 0800324 768.
EC Credit Control is an equal opportunities employer who embraces diversity in the workplace.
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