We are currently seeking a full time (40-45 hours) Customer Service Team Leader for our Mitre 10 store in Onehunga who is available to work a rotating rota including a weekend shift.You will need to have proven supervisory experience, with a track record for successfully leading a team to perform.Your ability to make sound decisions quickly will make you an ideal candidate along with your ability to adapt, be flexible and to relate to people of all ages and experience.About The RoleReporting to the Trade Team Leader, you will be responsible for the day-to-day smooth running of the Checkouts, Returns Desk and Customer Service Desk.This Will See You Taking Responsibility Forensuring customers are the number one priority, receiving the high standard of service they are accustomed toensuring the department is effectively managed and maintainedleading the team to ensure they perform to their maximum potential, promoting a team culture that encourages team results as well as personal growthAbout YouTo be successful in this role you will need:some experience in managing a team or some understanding of staffing requirementsto be approachable, positive and have the ability to remain calm under stress and manage contrasting priorities in a professional mannerexcellent listening and communication skills with the ability to engage with internal and external customers of different backgroundsa passion for customer service excellence, an outgoing personality with a positive outlook on life and the ability to drive difficult situations towards positive outcomesa strong focus on solutions and a high level of personal initiativeprevious retail and Point-of-Sale (POS) system experienceOn top of supervisory experience the successful candidate will possess:strong computer literacya people-orientated personalityan enthusiasm and team spiritgood time managementa quick and alert mind with the ability to adapt and be flexibleWhat We Offercompetitive remunerationstaff buying privilegesfree onsite car parkingindustry leading learning & development programaccess to nationally recognised qualification programsgreat company cultureAbout UsGrove Mitre 10 has been in Onehunga for decades and is well known by the locals for their friendly team, great range and fantastic value. We pride ourselves on keeping our family culture and environment at the centre of everything we do.We live by our core values: We are one team, customer obsessed, honest and fair and we strive for excellence.Grove Mitre 10 is an equal opportunity employer, and we are committed to providing a working environment that embraces and values diversity and inclusion.We would love for you to apply to join the Grove Mitre 10 Onehunga team and gain access to the support and opportunities offered by one of NZ's top employers!Please note successful applicants will be notified of the next steps.
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