Customer Service Team Leader

Benefits: Lots of great company perks to choose fromCompany Overview:Firth Industries, part of Fletcher Building Group, is a leading supplier of ready-mixed concrete, masonry products, and premix to the construction industry, serving over 2,500 active customer accounts. We are seeking a team leader with a supportive, proactive approach to customer needs, ensuring high satisfaction and on-time delivery.Key Responsibilities:Handle customer orders and inquiries, ensuring customers are the top priorityCoordinate dispatch operations, manage staff schedules, and daily workloadsDispatch loads promptly, ensuring accuracy and timelinessTrain and onboard new hiresOrder necessary materials and plan workloadsSupport the team, plan shifts, and lead team meetings for maximum performanceHave a thorough understanding of local geography and traffic flowsEnsure safe working and environmental practices in the workplace.About You:Proven experience leading a team or at least 3 years in customer service within the manufacturing industryStrong track record of delivering high-level customer serviceProficient in Excel, PowerPoint, OneNote, and data entryProactive and positive attitude with the ability to motivate and influence your teamExcellent interpersonal skills, capable of building rapport with both internal and external customersCustomer-centric mindset with strong relationship-building abilitiesFlexible, adaptable to change, and comfortable challenging the status quoThrive on challenges and opportunities, and enjoy working in a dynamic, engaging team environment.If you're ready to take on a role where no two days are the same, this is the opportunity for you!Apply now to join our team! #J-18808-Ljbffr