Customer Service Specialist - Remote Work

Job Description: Fifth Third Bancorp is seeking a part-time Customer Service Specialist to join our team in a remote work setting in Hamilton, Waikato, NZ. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service roles. We are looking for a resourceful and passionate individual who possesses strong cooperation and presentation skills. Responsibilities: - Provide exceptional customer service through various communication channels, including phone, email, and chat - Assist customers with inquiries, account maintenance, and issue resolution in a timely and professional manner - Utilize problem-solving skills to address customer concerns and provide solutions - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and company policies to effectively assist customers - Prioritize understanding and empathy in all interactions with customers Requirements: - 2+ years of experience in customer service roles - Resourceful and passionate individual - Strong cooperation and presentation skills - Excellent communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required; college degree preferred Benefits: - Dental insurance - Free food - Paid sick leave Equal Opportunity Statement: Fifth Third Bancorp is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Deadline to apply: ******** If you meet the requirements and are interested in this remote Customer Service Specialist position, please apply before the deadline. We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.