**Job Title:** Customer Service Specialist **Company:** Fifth Third Bancorp **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 2 --- ### Job Description Fifth Third Bancorp is seeking a dedicated and customer-focused **Customer Service Specialist** to join our vibrant team in Auckland, NZ. This role is essential in ensuring our customers receive outstanding service and support, reaffirming Fifth Third's commitment to enhancing customer satisfaction and loyalty. If you have a passion for helping others and possess excellent communication skills, we invite you to apply! ### Responsibilities As a Customer Service Specialist, your primary responsibilities will include, but are not limited to: - **Customer Interaction:** Engage with customers through various communication channels (phone, email, chat) to address inquiries, resolve issues, and provide product information. - **Issue Resolution:** Demonstrate problem-solving skills by effectively identifying customer needs, troubleshooting concerns, and providing timely resolutions to enhance the customer experience. - **Product Knowledge:** Maintain a thorough understanding of company products and services to provide accurate information and support to customers. - **Documentation and Tracking:** Document customer interactions and maintain records of inquiries, complaints, and feedback to improve service processes. - **Collaboration:** Work collaboratively with team members and other departments to ensure complex issues are resolved efficiently and effectively. - **Customer Follow-Up:** Proactively follow up with customers to ensure satisfaction with services and to gather feedback for continuous improvement. - **Training Support:** Assist in training new employees by sharing knowledge and best practices related to customer service and company policies. - **Quality Assurance:** Adhere to company standards for customer service excellence and participate in quality assurance initiatives to maintain high service quality. ### Requirements **Educational Background:** - High school diploma or equivalent; a relevant degree is a plus but not mandatory. **Experience:** - Minimum of 2 years of experience in a customer service or related role, preferably within the financial services industry. **Skills and Competencies:** - **Technical Proficiency:** Proficient in using customer service software, CRM systems, and Microsoft Office Suite. - **Independent and Resourceful:** Ability to work autonomously, demonstrating initiative and resourcefulness in problem-solving. - **People Management:** Strong interpersonal skills with the ability to build rapport and manage relationships with a diverse customer base. **Soft Skills:** - **Teamwork:** Ability to work effectively in a team-oriented environment, promoting collaboration and support among colleagues. - **Communication:** Exceptional verbal and written communication skills with an emphasis on active listening and empathy. - **Adaptability:** Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. ### Working Environment At Fifth Third Bancorp, we promote a work-life balance and prioritize employee well-being. Our part-time Customer Service Specialists have the flexibility to work remotely, allowing for a better integration of work and personal responsibilities. In addition, we offer dental insurance and employee discounts as part of our benefits package. ### Benefits - Remote work flexibility - Dental insurance - Employee discounts ### Application Deadline Please submit your application by ********** ** to be considered for this exciting opportunity. --- **Equal Opportunity Statement:** Fifth Third Bancorp is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and join us in our mission to provide exceptional service to our customers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
