Customer Service Specialist

Job Description: We are seeking a reliable and customer-focused Customer Service Specialist to join our team at Illinois Tool Works in Hamilton, Waikato, NZ. As a part-time entry-level position, you will have the opportunity to gain valuable experience in the customer service field while providing exceptional support to our clients. Responsibilities:- Responding to customer inquiries via phone, email, and in-person in a timely and professional manner- Resolving customer issues and escalating to the appropriate department when necessary- Processing orders, returns, and exchanges accurately- Providing product information and recommendations to customers- Maintaining customer records and updating information in the database- Collaborating with the sales team to ensure customer satisfaction and retention- Assisting with inventory management and order fulfillment- Participating in training and development programs to enhance customer service skills- Adhering to company policies and procedures at all times Requirements:- 1 year of customer service experience preferred- Resourceful and adaptable personality traits- Strong problem-solving skills- Excellent people management skills- Ability to work in a fast-paced environment- Strong communication skills and attention to detail- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent- Must be eligible to work in New Zealand Benefits:- Paid overtime for additional hours worked- Paid sick leave for emergencies or illness- Life insurance coverage for peace of mind- Opportunity to advance your career in a dynamic and supportive work environment Equal Opportunity Statement:Illinois Tool Works is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Deadline to apply: June 23, 2024 If you meet the requirements and are looking to launch your career in customer service, apply now to join our team at Illinois Tool Works!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.