Customer Service Specialist

Posted: 05/09/2024 Closing Date: 08/10/2024 Job Type: Permanent - Full Time Location: Manukau Job Category: Customer Solutions If you are an experienced customer service extraordinaire, this is the perfect opportunity for you to take a new step in your career.
As a Customer Service Specialist, you will be at the fore front of our customer services team, ensuring that our customers receive outstanding service and support.
You will handle enquiries, resolve issues, and provide information about our products and services .
Cardinal Logistics is a leading provider to the Transport and Logistics industry.
With over 30 years' experience, servicing some of New Zealand's well know companies in food, beverage, and personal healthcare.
We offer an end-to-end logistics solution to our customers, which offers the opportunity for our team members to develop, upskill and progress within the business.
Our teams strive to be "Best of Class" and looking for a motivated individual who is seeking a supportive team, learning opportunities, upskilling and career progression.
Working Hours: Monday to Friday: 8:30 am - 5:00 pm The successful applicant will be responsible for: Ensuring customers have a positive experience when interacting with the company Managing open tickets and complete it within a timely manner Resolving issues and ensure all documention is accurate Investigate tickets that could lead to a customer claim Supporting initiatives to improve the overall customer service experience and programs Undertake additional tasks and responsibilities as and when required The successful applicant will have: At least 2 years of experience in a B2B role or in a similar CS roles in logistics or transport A relevant qualification Ability to solve complex problems and communicate effectively Proficient in Microsoft Office Suite Prior experience using MS or WMS system Prior experience using CRM system or ticketing system to resolve queries What we can offer: Paid birthday leave Membership to the Cardinal Perks Program (discounts with some of NZ's major retailers) Life insurance Ongoing professional training and development If the above sounds like you, do not hesitate and apply now!
We look forward to discussing this opportunity with you.
Applicants for this position must have New Zealand citizenship, residency or a valid work visa.
The successful applicant must pass a pre-employment drug and alcohol test, criminal history check and provide two contactable references.
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