Posted:
05/09/2024
Closing Date:
08/10/2024
Job Type:
Permanent - Full Time
Location:
Manukau
Job Category:
Customer Solutions
If you are an experienced customer service extraordinaire, this is the perfect opportunity for you to take a new step in your career. As a Customer Service Specialist, you will be at the fore front of our customer services team, ensuring that our customers receive outstanding service and support. You will handle enquiries, resolve issues, and provide information about our products and services .
Cardinal Logistics is a leading provider to the Transport and Logistics industry. With over 30 years' experience, servicing some of New Zealand's well know companies in food, beverage, and personal healthcare.
We offer an end-to-end logistics solution to our customers, which offers the opportunity for our team members to develop, upskill and progress within the business.
Our teams strive to be "Best of Class" and looking for a motivated individual who is seeking a supportive team, learning opportunities, upskilling and career progression.
Working Hours:
Monday to Friday: 8:30 am - 5:00 pm
The successful applicant will be responsible for:
Ensuring customers have a positive experience when interacting with the company
Managing open tickets and complete it within a timely manner
Resolving issues and ensure all documention is accurate
Investigate tickets that could lead to a customer claim
Supporting initiatives to improve the overall customer service experience and programs
Undertake additional tasks and responsibilities as and when required
The successful applicant will have:
At least 2 years of experience in a B2B role or in a similar CS roles in logistics or transport
A relevant qualification
Ability to solve complex problems and communicate effectively
Proficient in Microsoft Office Suite
Prior experience using MS or WMS system
Prior experience using CRM system or ticketing system to resolve queries
What we can offer:
Paid birthday leave
Membership to the Cardinal Perks Program (discounts with some of NZ's major retailers)
Life insurance
Ongoing professional training and development
If the above sounds like you, do not hesitate and apply now! We look forward to discussing this opportunity with you. Applicants for this position must have New Zealand citizenship, residency or a valid work visa. The successful applicant must pass a pre-employment drug and alcohol test, criminal history check and provide two contactable references.
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