Customer Service Specialist

About The Company & Culture

Our client is a well-known business who provide services within the logistics sector, supporting customers and clients across a range of industries. They are a dynamic business committed to delivering exceptional service.
About The Role

We are seeking Customer Service Specialists to join the business on a temporary project for 2 months. As a Customer Service Specialist, you will play a crucial role in ensuring a smooth onboarding experience for their business clients.
Responsibilities Include
Assisting the onboarding of customers via phone & email.
Providing accurate information and support to resolve customer inquiries.
Following established protocols and procedures to ensure consistency and quality.
Problem-solve and provide feedback when needed.
Liaise with internal teams as required.
Start Date: As this is a temporary role, ideal candidates will be available immediately or on short notice.
Days/Hours: Monday – Friday 8:30am – 5:00pm (40 hours per week)
About You

The ideal candidates will have experience in a similar position and confidence with communication. As well as:
Proven experience in a similar client service role.
Excellent communication skills, both written and verbal.
Exceptional interpersonal skills with a friendly and professional demeanour.
Ability to manage multiple tasks and follow processes effectively.
Ability to work effectively in a fast-paced, office-based environment.
Benefits
Great location – East Tamaki.
Competitive hourly rate + 8% Holiday pay.
Work with Madison recruitment and get yourself across other opportunities like this!
Start work ASAP.
This role will not be around for long, so if you want to join a company that is really going places then APPLY today. Contact Sangeeta on 09 271 1152 for more information.

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