Customer Service Representative - Thames

Provide exceptional front line customer service and team supportBe the link between Council, community, customers and contractorsThis is a permanent full-time roleAbout the roleWe are searching for a confident, motivated customer services star to bring their skills and enthusiasm to a great team delivering customer services in our Thames office.
The role sits within the team providing front-of-house, digital and phone communications, and is part of the wider Customer Services team across the district.How you fitThe Customer Service Representative role is the link between Council, customers, contractors of Council and their customers in alignment with the core values of Customer services team.The role is responsible for front line queries and tasks including:Call Centre phone lineCashieringAA Counter services (Thames only)Administrative taskCemetery administrationRequests for serviceRegulatory and consent informationGeneral enquiriesRates enquiriesBookingsElections and Governance/Mayor/CE/Community BoardsIM / IT / LIMSInfrastructure including Rubbish & Recycling, Water/Waste Water/Storm WaterAbout youThis role is varied and busy so you will be someone who thrives when under pressure, a communication star who has excellent written and verbal skills and impressive customer service.
You will find prioritising easy and all this with a smile on your face and a personality that lets you develop strong working relationships and still have a laugh or two.In your application you will need to demonstrate:Experience in a customer service role ·Excellent interpersonal and communication skillsSolid MS Office skills and the ability to pick up new systemsOur culture, based around accountability and trust, empowers our team to achieve outcomes they didn't think possible.
We are dedicated to building an inclusive team culture and thrive on agility, promote flexibility, and deliver high performance.Applications close 15 September 2024