Since we first set sail in 2002, here at Bluebridge Cook Strait Ferries we've worked hard to make sure each of our sailings are a unique and memorable experience! This is no ordinary, same-same kind of job. Our Customer Service Representatives are the face of Bluebridge. They are here to help make our customers realise the excitement of a Cook Strait Ferry crossing from the time of their booking! Our Customer Service Representatives welcome our passengers at our terminals, checking in luggage and helping them embark on their journey. As well as engaging with passengers over the phone and greeting them when they arrive to travel, you'll also get out and about across the port, car park marshalling and even helping with lines, helping to tie up and let go ships as they arrive and depart. We are seeking candidates who have had previously customer service experience or an operational role in a similar industry. As Bluebridge is a 24 x 7 operation in Wellington, we need Customer Service Representatives at all hours, so the role involves shift work. You will work on a fortnightly roster which includes early mornings and late nights! If you come and join us, you'll work with great a bunch of people who are committed to providing a fantastic experience for our passengers. You'll also get access to out exciting staff benefits: • A competitive hourly rate • Generous staff travel benefits for you, your family and friends • Southern Cross Health Insurance • Superannuation scheme matched to 8% • A central Wellington location with free staff parking • Full uniform and high-quality Personal Protective Equipment • Extensive training and great opportunities for further upskilling (first-aid, conflict management and customer care) • Opportunities to progress within the customer facing teams or internal opportunities within the wider organisation Our preferred candidate will have a full, clean driver's license! If you have a restricted license, and are close to your full license we would still love to hear from you! So, if you have a passion for delivering amazing customer service and want to work in a role that will challenge yet reward, we'd love to hear from you today! PLEASE NOTE BEFORE APPLYING: Applicants must currently reside in NZ and have valid open working rights. As well as complete a drug test, MOJ check and pre-medical exam.