Waggs Auto Group Masterton is a multi-franchise automotive dealership. We pride ourselves on delivering exceptional customer service and excellent vehicle care. As a leading automotive service provider, we offer a wide range of services and repairs, and we're seeking a highly experienced Senior Service Advisor to join our dynamic team. If you have a passion for the automotive industry and a track record of excellent customer service, we want to hear from you!
As our dedicated Service Advisor, you will be part of our Service department team acting as the liaison between our Technicians and our customers. You will be one of the key points of contact for our customers, ensuring their service experience is smooth, efficient, and meets our high standards. You'll be responsible for assisting in the management of service operations, providing expert advice to customers.
Key Responsibilities: Communicating and distributing workshop duties
Follow and maintain workshop systems and processes
Working with the team to ensure the workshop is at its peak
Liaise with customers and internal associates
Customer/Client relations building
Prepare quotes & invoices for repairs and servicing
Ensure best Health and Safety practices are followed and promoted within the workshop
Selling service work to internal and external customers
What You'll Need to Succeed in This Role: Have a hands-on approach with drive
Have outstanding customer service skills
Have excellent communication and interpersonal skills
Be confident and have effective problem-solving ability
Be well organized with the ability to work in a fast-paced friendly environment
Ability to manage multiple tasks and prioritize effectively
Have a full, valid, and clean driver's license
Being comfortable serving customers
Customer phone skills and etiquette
Attention to detail
Experience in the automotive industry
What We Offer: Competitive remuneration and bonus incentives
Ongoing training and career development opportunities
A supportive and collaborative work environment
The opportunity to work with a passionate and dedicated team
How to Apply: If you're an experienced automotive professional looking for a challenging and rewarding opportunity, we encourage you to apply. Send your CV and a brief cover letter to ******
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