Customer Service Representative

Customer Service Representative | AucklandCustomer Service Representative | East Tamaki | Permanent Full-TimeMonday to Friday: 09:00 - 17:30$26.84 per hourWe are looking for a Customer Service Representative who will deliver an exceptional level of customer service to our customers by resolving enquiries and providing solutions.In this dynamic role you will:Communicate clearly with all our customers in a calm and professional mannerManage undeliverable freight and damaged freight queriesMove freight through site - heavy lifting (up to 25kg)Provide information and support regarding NZ Post products and servicesDevelop and maintain productive working relationships with customers and fellow staff alikeSome of the key things you'll possess to successfully perform this role include:Proven experience in customer service or retail to deal with a diverse range of customer queries (this is a face-to-face position)A willingness to learn and take on board our policies and proceduresComfortable with heavy lifting (up to 25kg)Comfort using new systems and processesStrong communication skills to engage our customers, discuss products and services that they need and provide solutions.This is a job where you really contribute to our business and our customers' experience. We offer a supportive team environment, training and development opportunities, and we love to recognise success – it's part of our culture.All external applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will also be subject to a security and credit check and may be required to undertake a drug test.We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.
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