Customer Service Representative

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.Job DescriptionHe aha te turanga-About the role:Are you passionate about providing exceptional customer experiences? The CSC team has an exciting opportunity for a Customer Service Super Star to join our ranks. As a Customer Service Representative, you'll handle queries via calls, emails, and chats, ensuring prompt and effective resolutions. Your knack for communication, problem-solving skills, and commitment to superior service will shine in this role. Join us and be part of a dynamic team that puts customers first!Responsibilities:Handle inbound calls, emails, and chats from customers.Execute the CRM framework during customer interactions.Resolve issues, inquiries, and complaints.Assist with administrative tasks.Occasionally assist with outbound calls.QualificationsKo wai koe-About you:To be successful in this role, you will have:Excellent verbal and written communication skills.2+ years of previous experience in a customer contact role in a high-pressure environment.Flexibility and a willingness to do what is needed to complete the requirements of the role.The ability to work Monday to Friday: 8:30 am - 5:00 pm and one Saturday per month: 7:30 am - 12:30 pm.How to applyClick apply now before applications close on 13/09/24.For further information please contact Cheru Pillay on 027 215 0197 for a confidential discussion.
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