Permanent Ongoing Role
Uncapped Incentive Opportunities/Earnings
Be Part of An Inclusive And Diverse Team Culture, Where Everyone Is A Team Player
Join our dynamic team and help our valued customers with their every storage needs. We're a rapidly growing company with over 250+ Storage Centres located across Australia and New Zealand. This is a great opportunity to join a company with a friendly and fun culture that truly values its staff and customers. No two days will be the same! Full training provided with career progression.
The Role:
Are you enthusiastic about sales and committed to providing exceptional customer service? We are looking for a customer focussed and sales-driven customer service representative to join our dynamic NZ team. The National Storage Contact Centre is a small close-knit team based in our Auckland office in Newmarket. You will report into the Contact Centre Supervisor in NZ and work closely with the Brisbane Contact Centre and Storage Centres across NZ and Australia.
Ideally you will have previous customer service experience in a Call Centre environment and a demonstrated ability to deliver a highly efficient and consistent standard of service. Shift hours will be Monday to Thursday 8am to 4.30pm, and Sunday 9.30am-6pm, with Friday and Saturday off.
Key Responsibilities Include:
Creating a great first impression for our customers! Coordinate and respond to customer enquiries in a timely, professional, and courteous manner across our various multimedia channels (phone, email and webchat).
Deliver high quality customer service by providing general information and professional advice in a friendly way whilst ensuring our customers' needs are met.
Promote National Storage's brand and products to increase conversions such as insurance, storage space and vehicle hire.
Proactively build relationships at all levels of the business with a key focus on our Storage Centre teams.
Achieve individual sales targets and great call quality.
Benefits of Working with Us:
Permanent role with an industry leader and ASX 200 listed company
Structured training with a continued focus on development
Discounts on a range of storage services including units and merchandise
Unique wine offers and discounts through our subsidiary company Wine Ark
24-hour wellbeing support for you and your family through our Sonder partnership
Reimbursements for approved wellbeing services under our WellNS Wallet Program
Exclusive discounts on a range of leading retailers, hotels, restaurants and more
Ability to earn referral incentives
About You:
Strong Customer Service/Sales background
High level of organisational skills and excellent time management
Building relationships comes naturally to you and is matched with a passion and interest for helping people
You have excellent written and verbal communication skills with the ability to be empathetic and professional
You thrive when working in a team environment but can also work autonomously
You have a motivated and proactive approach to your role and are a team player
Proficient at using technology and multitasking between different systems
Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
For this role, only those candidates with the eligible right to work will be considered.
#J-18808-Ljbffr
