At Bendon Lingerie, we have a rich legacy of empowering women for over 76 years. Our origin, rooted in innovative designs that prioritised comfort and fit, continues to guide our mission: creating, educating, and providing women with beautiful, contemporary lingerie. We are on a journey, and our vision is clear - we strive to make every woman feel confident and comfortable, every day.
Our customer is at the forefront of our vision, and as a customer service representative in our e-commerce team, your care, empathy and knowledge will be centric to your role. You will be an excellent and effective communicator, working across online chat platforms and email to deliver timely and concise responses to our customers. Time management, and the ability to work collaboratively to our one team model will be at the forefront of your mind as well as your attention to detail and, of course, patience. As part of the wider Bendon team, you will be celebrated, supported and empowered.
Please note, this is a 7-month maternity cover contract, based in our Auckland Airport Oaks support office.
What being a part of Bendon means:
Flexibility in your working week, with Tuesdays and Thursdays as office-wide work from home days.
Summer hours throughout January and February, meaning you can enjoy the most out of daylight savings.
Ability to opt in for the corporate mobile plan, with unlimited data to stay connected to your loved ones.
Be able to plan your days, with a fixed roster from 12.00pm to no later than 9.30pm each day.
Employee discounts across our house brands for you and your nominated family member.
What you will do:
Provide exceptional customer service for our customers through email and live chat.
Process customer returns, exchanges, cancellations and refunds.
Monitor and share customer feedback through external platforms.
Support the eCommerce team with product & pricing queries, and keeping our knowledge base updated.
Help to improve and optimise the operations of the Customer Service team.
What would make you successful:
Previous experience in a contact centre, customer service role or in a retail setting.
Sound computer literacy skills across Microsoft 365.
A quick learner, with demonstrated ability to use initiative and problem solve.
Ability to identify our products and assist customers in the buying journey (training will be provided).
This is an exciting opportunity for someone looking to step out of retail and into a head office environment, so apply now online or contact ****** with any questions.
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