Customer Service Representative - Albany

Reporting to the Branch Manager, this is a varied role that will see you involved in sales on the Trade Counter and managing Inventory in our Inwards Goods area. You will be responsible for accurately checking and receipting product within our inwards goods area. Organising products and ensure deliverers and put in the correct place. Ensuring all products returns, repairs or warranty claims and processed and followed up on. Any stock discrepancies are dealt with in a timely fashion.
Working behind the Trade Counter, you'll ensure that our customers, who are made up of tradies, businesses and homeowners, are greeted with a cheerful smile and exceptional service. The greatest focus of our teams is to work together with our customers to support them to keep their businesses on the go!
This is a permanent, full-time role, working Mondays - Friday 42.5 hours a week and working one Saturday a Month (8am-12pm). About you: To shine in this role, you'll bring your customer-focused attitude, sales experience, and great work ethic to the business. We are looking for someone with a real passion for working with people and be solution focused. Our Albany team work collaboratively and so your strong teamwork and interpersonal skills are essential to this role. The ability to build rapport and relationships should be your strength and you'll be IT savvy too. There will be manual handling required and so you'll need to be physically fit and be Health and Safety conscious.
A current Full Class 1 drivers' licence is also required. Forklift licence is preferred but not essential for this role.
Competitive hourly rate Staff-buying privileges Genuine development opportunities that come with being part of the wider Fletcher Building Group Employment Education Fund Health & Wellbeing initiatives including an Employee Assistance Program. Please note – A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely. We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.
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