Customer Service Officer - Work From Home

Job Description:

We are looking for a motivated and driven Customer Service Officer to join our team at Spark New Zealand. This is a part-time, entry-level position that allows you to work from the comfort of your own home in Christchurch, Canterbury, NZ. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Responsibilities:
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Providing product information and assistance to customers
- Processing orders and managing customer accounts
- Collaborating with other team members to ensure customer satisfaction
- Maintaining accurate records of customer interactions and transactions
- Identifying and escalating priority issues to the appropriate channels
- Continuously seeking opportunities to improve customer service processes

Requirements:
- Strong communication skills and a customer-focused mindset
- Ability to work independently and manage multiple tasks effectively
- Project management skills and adaptability to changing priorities
- High school diploma or equivalent
- No prior experience required, training will be provided
- Must be driven and motivated to succeed in a remote work environment

Personality Traits:
- Driven
- Motivated

Soft Skills:
- Project management
- Adaptability

Benefits:
- Retirement plan
- Remote work flexibility
- Parental leave

Working Environment:
At Spark New Zealand, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in providing equal opportunities for all employees to thrive and succeed in their roles.

Deadline to apply: ********

Equal Opportunity Statement:
Spark New Zealand is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.