Do you enjoy working in a team, have a passion for customer service and connect well with a wide range of people? We are seeking positive, loyal, enthusiastic individuals as the first point of contact to assist in providing excellent customer service to our community and staff.
To be successful in the role, you will thrive in a fast-paced environment, be confident in navigating multiple systems and utilising resources to exceed customer expectations. You will answer queries and provide information on Council's wide range of community services, receive payments and direct enquires to the correct departments to name a few. The role will see that no two days are the same and will include a mixture of face to face, phone interaction and digital channels, therefore, confidence in all these areas is necessary.
We have a full-time position to fill with applicants who are looking for a career in Customer Services. Our normal business hours are between 8.00 am and 5.00 pm (Monday to Friday).
A great benefits package (including Health Insurance, Income Protection and Life Insurance, 5% Superannuation, 5 weeks annual leave). A wage range of $27.00 - $31.00 per hour (this will depend on the knowledge, skills and experience you have to offer); A workplace that supports flexibility, health and wellbeing. An environment where input, initiative and innovation are encouraged. A fantastic learning environment and support for professional development You will need to be a team player, be adaptable, resilient, and have a can-do attitude. In your daily duties you will need to be able to multi-task, problem solve and use initiative without compromising on quality.
Customer Service Officers at Council need to be friendly, knowledgeable, and courteous to provide a great customer experience. This is backed by your excellent listening skills, clear verbal and written communication and confidence when communicating with people from all different walks of life.
Marlborough is unique for many reasons. Located in one of New Zealand's most stunning regions, we offer a work-life balance that is hard to beat. With breath-taking landscapes, vibrant communities, and a wealth of outdoor activities at your doorstep, you can truly enjoy the best of both worlds. It's not all work and no play at Marlborough District Council
Te Kaunihera a-rohe (Marlborough District Council) is a dynamic, progressive organisation which prides itself on the professionalism it brings to managing a wide range of functions. Our vision is that over the next decade, Marlborough will become a globally connected district of high-value enterprise, known for its quality lifestyle, desirable location and natural environment.
If you have a passion for Customer Service and a desire to make an impact in your community with Te Kaunihera a-rohe - Tono mai | Apply now! Applications close 5.00 pm on 23 June 2024. Please complete and submit the online application form.
Note: a hard copy application form is available on request. For a copy please contact our Customer Service team.
For further information on applying for a position at Marlborough District Council see:
Future correspondence to you will be by email.
Job Description Use the download link below to download a full job description.
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