Customer Service Officer

See more about the role below, including the responsibilities and skills we are looking for.
Customer Service Officer Rolleston, New Zealand
Reference: 6663557
About the role:
Our team is growing to meet the needs of our community!
We are a vibrant team so a love for working collaboratively is a must, great communication skills, and the ability to encourage others how to get the best out of our Aquatic Centre facilities. This role is 40 hours per week working, Monday to Friday 8 hours per day.
Provide excellent frontline customer service.
Apply practical skills and knowledge to resolve customer enquiries.
Administrative duties, cash handling, bookings for aquatics activities.
Use your initiative and judgement to assist our customers.
Facility cleaning tasks as required.
About you:
You will be a highly motivated and customer-centric person with the ability to adapt quickly and ensure policy and procedures are followed. You will be familiar with technology and be able to adapt quickly to new systems.
You will also have:
Ideally previous Customer Service experience is preferred; however, full training will be provided to the right candidate.
Experience with POS and retail.
Excellent people skills, able to relate to and connect with a wide range of backgrounds, ages, and cultures. A genuine enjoyment in communicating with people.
A high degree of self-motivation and initiative - highly motivated, calm, reliable, and flexible.
Willingness to complete cleaning tasks as required.
What we can offer:
Career coaching and development.
Life insurance.
Wellbeing and volunteer leave.
Three days paid leave between Christmas and New Year.
Two weeks paid Partners Leave.
Sick leave from day one.
Discounts with local and national businesses.
Great, supportive, and people-focused team.
We honour Te Tiriti o Waitangi, and we are committed to working with our Treaty partner to deliver on our obligations under Te Tiriti o Waitangi.
We value the safety of our young people - this role requires a satisfactory safety check including police vetting and requires you to pass a drug and alcohol test.
If you'd like to play a part in making Selwyn the best place to live, work and play, join us today!

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