Job Description: Vista Group International, a leading software solutions provider in the entertainment industry, is seeking a dynamic and experienced Customer Service Manager to join our team. This is a remote position, allowing you the flexibility to work from home in Auckland, NZ. Responsibilities:- Manage a team of customer service representatives, ensuring high levels of customer satisfaction and retention- Develop and implement customer service policies and procedures to streamline processes and improve efficiency- Handle escalated customer inquiries and complaints, providing timely and effective solutions- Monitor and analyze customer feedback to identify trends and areas for improvement- Collaborate with other departments to ensure a seamless customer experience- Conduct regular performance evaluations and provide coaching and training to team members- Develop strategies to increase customer loyalty and engagement Requirements:- Bachelor's degree in Business Administration or related field- Minimum of 6 years of experience in customer service, with at least 2 years in a management role- Proven track record of successfully leading and developing high-performing teams- Strong communication and interpersonal skills- Energetic and resilient personality traits- Excellent cooperation and planning skills- Proficient in Microsoft Office Suite and CRM software- Ability to thrive in a fast-paced and constantly evolving work environment Benefits:- Profit sharing opportunities- Paid sick leave- Medical coverage Equal Opportunity Statement:Vista Group International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. If you meet the requirements and are ready to take on this exciting opportunity, please apply by the deadline of May 4, 2024. We look forward to reviewing your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.