Customer Service Manager - Remote Work

Job Description: XPO Logistics is seeking a motivated and experienced Customer Service Manager to join our team on a part-time, remote basis in Dunedin, Otago, NZ. As a mid-to-senior level role, the ideal candidate will have at least 8 years of experience in customer service management. Responsibilities:- Manage a team of remote customer service representatives, overseeing daily operations and ensuring excellent customer service delivery.- Develop and implement strategies to improve customer satisfaction and retention.- Analyze customer service metrics to identify areas for improvement and implement solutions.- Train and onboard new team members to ensure they are equipped to provide high-quality service.- Collaborate with other departments to address customer inquiries and issues in a timely manner. Requirements:- Bachelor's degree in Business Administration or a related field.- Strong leadership skills with the ability to motivate and inspire a remote team.- Excellent communication and interpersonal skills.- Resourceful and able to work independently.- Attention to detail and a focus on innovation.- Strong problem-solving skills and the ability to think on your feet. Benefits:- Paid Time Off (PTO)- Dental insurance- Gym membership Working Environment:As a remote Customer Service Manager at XPO Logistics, you will collaborate with colleagues worldwide, fostering a global village mentality. You will have the opportunity to work with a diverse team and make a positive impact on our customers' experience. Equal Opportunity Statement:XPO Logistics is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and encourage people of all experiences and abilities to apply. If you are a skilled and experienced Customer Service Manager looking for a part-time remote role with a dynamic and growing company, apply by the deadline of June 26, 2024. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.