Customer Service Manager - Remote Work

Job Description: Computer Sciences is seeking a highly experienced and motivated Customer Service Manager to join our team on a part-time basis, working remotely from Hamilton, Waikato, New Zealand.
The ideal candidate will have a minimum of 8 years of experience in a customer service management role, with a mid-to-senior level of seniority.
Responsibilities: 1.
Manage a team of remote customer service representatives, providing leadership, guidance, and support.
2.
Develop and implement customer service policies and procedures to ensure efficient and effective operations.
3.
Monitor and analyze customer service metrics to identify trends and areas for improvement.
4.
Handle escalated customer complaints and issues in a timely and professional manner.
5.
Collaborate with other departments to improve the overall customer experience.
6.
Develop and deliver training programs to improve the skills and performance of the customer service team.
7.
Stay up-to-date on industry trends and best practices in customer service management.
Requirements: 1.
8+ years of experience in a customer service management role.
2.
Strong leadership and communication skills.
3.
Motivated and confident personality traits.
4.
Emotional intelligence and research skills.
5.
Ability to work independently and remotely.
6.
Bachelor's degree in a related field is preferred.
Benefits: 1.
Medical coverage 2.
Paid sick leave 3.
Company transportation Working Environment: At Computer Sciences, we nurture an entrepreneurial atmosphere, even within an established organization.
We believe in providing our employees with the autonomy and support they need to succeed in a remote work environment.
Deadline to Apply: August 13, 2024 Equal Opportunity Statement: Computer Sciences is an equal opportunity employer and is committed to diversity in the workplace.
We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All qualified applicants will receive consideration for employment.
How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Customer Service Manager - Remote Work posted on GrabJobs .
To flag any issues with this job please use the Report Job button on GrabJobs.
#J-18808-Ljbffr