Customer Service Manager

Job Description: Newell Brands is seeking a part-time Customer Service Manager to join our team in Nelson, NZ. As a mid-to-senior level position, we are looking for a candidate with at least 6 years of experience in customer service management. The ideal candidate will be resilient, motivated, and possess strong planning and research skills. Responsibilities: - Oversee and manage the customer service team to ensure high levels of customer satisfaction - Develop and implement customer service policies and procedures - Handle escalated customer complaints and issues in a timely and professional manner - Monitor and analyze customer service metrics to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Train and mentor customer service representatives to enhance their skills and performance - Stay up-to-date on industry trends and best practices in customer service Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer service management - Strong leadership and communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and customer service software - Resilient and motivated attitude towards challenges - Excellent planning and research skills Benefits: - Life insurance - Paid sick leave - Company equipment Working Environment: At Newell Brands, we thrive in an environment that embraces and navigates change seamlessly. We encourage our employees to be adaptable and innovative in their approach to customer service. Equal Opportunity Statement: Newell Brands is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or religion. Deadline to apply: ******** Join our team at Newell Brands and make a difference in the world of customer service management!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.