Job Description: Ryder System is seeking a passionate and energetic Customer Service Manager to join our team in Dunedin, Otago, NZ.
As a mid-to-senior level position, the ideal candidate will have at least 6 years of experience in customer service management.
Responsibilities: - Manage a team of customer service representatives to ensure exceptional service delivery - Develop and implement customer service policies and procedures - Monitor customer satisfaction levels and implement strategies for improvement - Handle escalated customer inquiries and complaints in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Analyze customer feedback and data to identify trends and opportunities for improvement - Train and mentor customer service staff to enhance their skills and performance - Conduct performance evaluations and provide feedback to team members - Stay up-to-date on industry trends and best practices in customer service management Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer service management - Excellent communication and interpersonal skills - Strong leadership and team-building abilities - Ability to work in a fast-paced environment and handle multiple priorities - Proficiency in Microsoft Office and customer service software - Strong problem-solving skills and attention to detail - Ability to work independently and as part of a team - Passion for delivering exceptional customer service Benefits: - Dental insurance - Retirement plan - Medical coverage Working Environment: At Ryder System, we embrace a culture that challenges norms and encourages bold thinking.
We believe in fostering a collaborative and inclusive work environment where employees are empowered to make a difference.
Deadline to Apply: August 31, 2024 Equal Opportunity Statement: Ryder System is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
