Level 3 Communications is seeking a motivated and dedicated Customer Service Manager to join our team in Dunedin, Otago, NZ.
As an Associate Level position, the ideal candidate will have at least 5 years of experience in customer service management.
Responsibilities: - Oversee a team of customer service representatives to ensure high-quality service delivery - Develop and implement customer service policies and procedures - Monitor customer satisfaction and address any issues promptly - Coordinate with other departments to resolve customer complaints and improve overall customer experience - Analyze customer feedback and data to identify trends and opportunities for improvement - Train and mentor customer service staff to enhance their skills and performance - Handle escalated customer issues and provide resolutions in a timely manner - Collaborate with the sales and marketing teams to drive customer engagement and retention Requirements: - Bachelor's degree in business administration or a related field - Proven experience in customer service management - Excellent project management and persuasion skills - Strong leadership abilities with a track record of achieving customer service goals - Proficiency in CRM software and Microsoft Office Suite - Excellent communication and interpersonal skills - Ability to work effectively in a fast-paced environment and prioritize tasks - Experience working in a telecommunications or technology industry is a plus Personality traits: - Motivated - Dedicated Soft skills: - Project management - Persuasion Benefits: - Joining Bonus - Gym membership - Parental leave Working environment: At Level 3 Communications, we promote equality and fairness for all employees.
We believe in creating a diverse and inclusive workplace where everyone can thrive and succeed.
Deadline to apply: ******** Equal Opportunity Statement: Level 3 Communications is an equal opportunity employer and values diversity in the workplace.
We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
