We are recruiting for a Customer Service Executive to join a well-established manufacturer supplying the commercial catering industry based in Stirling. This is a permanent position working Monday to Friday 9am-5pm/ 8.30am-4.30pm (37 hours per week) offering a salary up to £26,000 per annum plus excellent benefits!As Customer Service Executive reporting into the Customer Service Manager, you will be part of a team of 5 in total providing a complete account management service, from enquiry through to dispatch and after sales service working hand in hand with our external sales team. Your main duties will include:Answering calls and queries accurately and consistently from customers within your specified accounts.Building and maintaining a solid relationship with your customers, remaining polite, diligent, positive, and professional at all times, demonstrating knowledge and building customer confidence.Ensuring accuracy of all customer details and all communication is correctly recorded on the computer system.Offering guidance and assistance/rectification to matters raised and understanding the scope of problems.Managing customer expectations through clearly explaining the situation, next steps, and potential outcomes.Taking ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your line manager.Contributing to improving the business, protecting, and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change.Coordinating, planning, and executing distribution operations.Working with logistic partners to coordinate booking slots, pick-ups, and delivery activities.We are really keen to hear from applicants with the following skills and experience:Previous experience within a telephone-based Customer Service role, ideally from within manufacturing, logistics, or production.Confidence to communicate and build strong relationships with customers.Ability to work within a fast-paced and targeted environment.Good IT skills including Excel, and any knowledge of Salesforce or SysPro would be advantageous.Your own transport is required due to the location of the site.Benefits:34 days annual leave.Cycle to Work Scheme.Benefits Portal with retail discounts.Pension Scheme.Life Assurance.Free Secure Onsite Parking.Career Development Opportunities.Please apply today or call us to discuss this Customer Service Executive role in more detail!Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
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