Customer Care Representative | Christchurch/Canterbury Work from the office or choose our flexi working option
Start Date: 13th of January 2025
$27.58 per hour + strong training plan and development opportunities
About the Role:
Here at NZ Post, we are all about people! We connect families, friends, communities, and businesses globally. What we do is pretty special! We communicate with our customers via phone, email, and social media, and when we connect, it's with a warm friendly and positive attitude.
To ensure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible. Our Customer Care Centre plays a huge part in this. We are the front window of our entire operation, so how we present ourselves needs to be on point every time.
The main office for this role is based in Christchurch , however, we are offering flexible working options where you can choose to either be office-based or a mixture of both working from home and the office, depending on what works best with you and your lifestyle!
Training will be for 3 weeks from the start date (13th of January 2025), conducted in person at 145 Orchard Road, Harewood. Your training roster will be 40 hours per week, Monday to Friday, 8.30 am to 5.00 pm. You will have ongoing training for a total of 16-17 weeks to learn all there is about NZ Post.
The roster post-training will be Monday to Friday between 8 am - 6 pm.
Day to day you will:
Receive and respond to information and queries across a diverse range of channels including phone, email, and social media.
Resolve customer queries end to end, navigating a variety of systems at any given time.
Use your customer service skills and experience to manage difficult customer queries, with support where necessary.
Please note our process may require you to complete online testing to understand your technical capability. If you do get this sent to you, please complete it at your earliest convenience.
Candidates progressing to the next stage will be invited to an interview - these will be held in the week of the 2nd of December 2024.
Key Attributes:
Enjoy problem-solving and can resolve customer queries and find solutions independently.
Resilient with the ability to "bounce back."
Strong written and verbal communication skills.
Tech-savvy and know how to navigate and multitask between various systems.
Ability to deal with all sorts of people and queries while keeping cool under pressure.
Adaptable & thrives in a dynamic working environment.
Why this is more than a job:
He tangata, he tangata – it is the people. Our team is as diverse as the communities we serve, and we are proud to be Rainbow Tick certified.
Whether you are in the office or working from home, fun is a must! We have loads of social events that you can be part of.
Access to discounted health insurance, banking plans, and accommodation for you and your family.
Full use of a Wellness portal to help you lead a long, happy, and healthy lifestyle.
Free onsite parking.
Days off on public holidays.
All external applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will also be subject to a security and credit check and may be required to undertake a drug test.
There's something really special about being part of the team here at NZ Post – Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognize the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.
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