This is an iconic NZ business and part of an international group, located in Mount Maunganui. They're a great employer with a stable and dedicated team. Producing a key ingredient to the food and pharmaceutical industry, they are the major player in their market with a clear vision for the future.
The business is committed to high levels of engagement and alignment and their values – Safety, Ownership, Excellence and Teamwork – are being actively lived throughout the organisation.
This is a permanent full-time role in their Mount Maunganui Head Office, where you will be part of the Customer Service / Dispatch Team and liaise with transport operators, customers and many people within the business.
Your responsibilities will include…
Acknowledgement and entering of customer orders
Answering emails and phone calls and resolving or escalating issues
Producing daily dispatch plans for domestic freight for both North & South Islands
Sales support by providing information and assistance as required
Entering, investigating and follow-up of customer complaints and transport damages
Managing customer expectations by liaising with relevant departments regarding stock availability and delivery issues
Managing empty pallet returns and process credit requests
Inventory & Stock control in off-site warehouse.
The following skills and experience are required:
Experience in logistics, dispatch, customer service and/or contact centre
Ideally experience in a medium size manufacturing or logistics company
Excellent phone manner and customer service attitude
Strong numeracy skills and accuracy. Attention to detail is a must-have.
Ability to juggle a multitude of priorities and remain unflustered
Problem solving and complaint resolution skills
Very good communication skills, verbal and written
Basic MS Office skills, Microsoft Dynamics AX an advantage
Results-oriented, taking ownership and working as part of a team
This position's highlights are its fast pace and variety, a knowledgeable and supportive team and the stable industry sector that provides sound job security.
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