We are on the hunt for a Customer Service/Sales Support superstar based in our Palmerston North office for a fixed term of 6 months to work on some exciting projects as the business grows and changes!
Someone who understands Industrial Packaging, has previously worked in the packaging industry (or similar) and has experience/knowledge of our industry would be preferable.
This is a part time role, 20 - 30 hours per week, 9am to 2.30pm.
About Us Universal Packaging is moving from strength to strength; in late 2021 the business was acquired by Spicers NZ.
Spicers has been servicing people's paper needs in New Zealand for over 100 years but maintains a strong international identity with operations in Australia and Asia.
Our diversification means we have a fantastic packaging division that we are looking to further grow.
The Industrial Packaging team are a great bunch; we all work together well and ensure the job gets done.
This is a busy role with lots of moving parts.
The Role In this role, there will be a mixture of project work and business as usual tasks (as and when required) and will include a basic review of systems and processes to ensure relevant documents are fit for purpose.
You will be the first point of contact for our customer base and will offer support to our Service department.
You will work closely with our Sales Support team to assist our wider sales team on any relevant tasks that arise.
Other role duties will include: Maintaining the customer reorder forms (CRF) so they are current Follow up of inside sales customers by phone and email Ownership of consignment stock and invoicing stock consumed Ownership of standing and forward orders Tracking delivery of all orders Tracking purchase order numbers and advising customers ETA's and providing updates Working with Inventory Controller to advise of low stock, stock issues and requests Credits as/when required Management of parts stock status and availability Maintenance of machinery databases with sales team Weekly follow up of invoices Upsell at every given opportunity Coordinate dispatching and returns of hire/lease and sold machines Actively work to remove redundant or slow-moving lines Reporting, scheduling, managing preventative maintenance services for customer machinery, coordination of machinery installations, general services, and breakdowns with service technicians and customers Assist with machinery projects Assist Sales Support team with various duties i.e.
Quoting/Proposals/Customer communications etc Maintaining the integrity of the CRM Responsible for answering inbound phone calls and making relevant outbound phone calls Provide cover for your Customer Service colleagues when required Regularly update SOP's and Idiosyncrasies Complying with and pro-actively work safely according to company SHE policies and relevant legislation; in particular trade practices, environment, health & safety, equal employment and harassment You will also work closely with our Sales, Purchasing and Customer Service teams both within Universal Packaging as well as our other business units, so great communication is a must!
About You In order to be successful for this position, we are looking for a motivated individual with strong sales support and customer service experience.
Someone that takes pride in what they do, has great attention to detail, thinks laterally, solves problems and is solution-focused.
You will also have the following key qualities: Customer Service/Sales Support experience in industrial packaging or related markets Honesty and reliability Microsoft Office skills – intermediate or above Qlikview experience is desirable but not essential ERP experience – Pronto desirable but not essential Easy-going and get on well with others with the ability to communicate at all levels Able to work independently The ability to problem solve efficiently and in a timely manner Maintain a high standard of Health & Safety What we offer: Life Insurance Access to discounted Southern Cross membership Long service leave entitlements Volunteer leave Paid Jury Duty Bi-Annual Health/MoleMap Checks Annual Flu shots How to Apply If this sounds like you, then please apply now.
Include your CV, plus a short covering letter stating why you would be great for this job as well as your reasons for applying.
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