Customer Service Coordinator

Location: Rosedale, Auckland, New Zealand Braemac is seeking a Customer Service Coordinator to join our small friendly team based in Rosedale, Auckland, NZ. The Customer Service Coordinator provides support to the Braemac sales force by assisting with customer inquiries, coordinating special customer requests, and issue resolution. We are looking for someone with a friendly personality who is a team player with plenty of enthusiasm. You will be able to work under pressure and multitask. Experience is not necessary; training will be given. Key Responsibilities Answer and action phone calls with a high level of professionalism and a positive rapport with all contacts. Provide information to customers regarding order status by answering inquiries by phone and email by looking up the inquiries in CRM. Coordinate issue resolution by working with Sales, Purchasing, Warehouse, and the customer to ensure a smooth sales to shipping process. Assist the Sales Representatives to process customer quotes by performing stock checks and obtaining delivery information by utilizing the company systems and customer portals. Process order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality. Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers, and researching and preparing customer return authorizations and replacement orders, as well as managing customer backlog. General accounts administration and liaising with Finance. Office administration including ordering of stationary and kitchen supplies. Assist sales leadership in creating, implementing, and improving processes. Additional duties as assigned. Requirements Requires a High School Diploma, ideally 6 months' experience in a customer service/customer-facing role, or equivalent combination of education and experience. #J-18808-Ljbffr