Ko matou tenei | This is UsIt's an exciting time to join BNZ and help us reimagine banking. For us, it's about more than just banking. We believe in supporting our local communities, whanau, hapu, and iwi and designing customer-led solutions that change the way people manage their money in pursuit of their goals.BNZ has a number of fantastic (part-time and full-time) permanent opportunities across Aotearoa but specifically in our Alexandra and Te Anau Branches.Our Banker Pathway will give you the opportunity to develop your career within Banking - we have a dedicated induction and learning programme, to help you understand BNZ's products and processes, to be able to serve our customers well.What are 5 day-to-day tasks the person in this role will complete?Engage with customers in a warm friendly manner with a big smileProcess customer transactional banking needsUpdate customers' personal details and identificationAssist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goalsHelp educate our customers on our online platforms, tools and digital solutionsWhat attributes will this person have in order to be successful?No previous banking experience is necessary! If you can demonstrate previous customer service experience in some capacity, and a willingness to ako (learn), grow and even challenge the status quo, you'll thrive being a Banker with BNZ.In turn, we have created an environment where your resilience, ambition, and ability to bring great energy to a fast-paced role is supported and rewarded. If you love the idea of a role where you can add value for our customers, make some great friends, whilst also achieving a qualification - this could be the role for you!Mahi whanui - participation in pursuits outside of mahi, engagement and contribution to iwi, hapu, community and wider societyKaupapa - can see how the role aligns with aspirations and valuesRangatiratanga - potential over credential, if you're ready to learn, we are here to help youWhat is the tima (team) culture and environment like?One of the best things about working for BNZ is the culture. We're highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services and more.We work together as a tima to achieve success as a branch, as well as helping each other out to achieve goals and supporting each other with learning opportunities.You'll work with so many awesome tangata (people), and what connects us is our passion for delivering exceptional customer service.Nau Mai ki te Peke o Aotearoa | Come to the Bank of New ZealandIf you are keen to join a fun organisation where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then please show your interest by submitting your application.Shifts may vary depending on location but will be between Monday - Friday, 8.30am - 5pm.Applications for this vacancy close Friday 13th September 2024.Job detailsReference #147112Posted on 09 Sep 2024Location(s): Te Anau, AlexandraExpertise: Retail/Branch Banking, Retail, Stores/BranchesJob level(s): Entry, Graduate, Experienced/ProfessionalApplication ProcessIf this is your first time applying for a job at BNZ, it involves a simple two-step process.Registration: Create a user account, and upload your CV and desired employment criteria. You can log in anytime to update your details and track your job application status.Application: Complete a quick job-related questionnaire. If you apply for future roles, you'll only need to complete the second step.Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.After you've appliedDepending on which role you have applied for, our recruitment process may vary slightly, but in most cases, will involve the following steps:You'll receive an email acknowledging your application.Our recruitment team will review your application and get back to you within 1-2 weeks of the job closing.If shortlisted, you may be asked to complete some testing relevant to the position you have applied for, and/or be invited to complete a phone or video-based interview. If you're invited to complete a digital interview as the next stage of your application, we'd love you to embrace it. Digital interviews allow more people the opportunity to demonstrate their abilities to the hiring manager in a new and innovative way, giving you a better chance of securing your dream role. Relax, be yourself and don't worry; we all feel a bit awkward in front of the camera.If successful, you'll move through to the interview stage which may include a two-stage individual interview or a group-based assessment centre.Please note, some roles may also require you to complete psychometric, verbal, numeric, and abstract reasoning tests during the recruitment process.
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