Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.
We work in a fast-paced and exciting industry, where we have forged strategic partnerships and relationships with the UK's top Telco's, networks, and vendors, including BT, TTB, Vodafone, Virgin Media O2, EE, CityFibre, Sophos, Microsoft and Samsung.
As a Channel-only business, we never sell directly to the end-user. Instead, we serve a market of independent resellers, which we proudly refer to as our partners.
This role is in our Operational area offering day-to-day support and advice to our resellers via calls and emails. It is a busy, varied role which can involve multitasking and working to tight deadlines.
What you'll be doing:
Providing exceptional support and service to our Resellers
To be the first point of contact for complaints and escalations within the team and for our Resellers
Provisioning and Managing reseller orders using our mainframe internal systems as required
Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
Customer Service and Support duties
Handle incoming calls from our Resellers as required
Investigation into root cause of recurrent provisioning issues
Provide technical advice to resellers and internal staff
Schedule and action all tasks to completion within specified timescales
Ensure all systems are kept fully updated for each action and point of customer contact.
Skills:
Customer engagement skills
Strong IT skills/knowledge
A desire to succeed and develop
Exceptional communication skills
Accuracy and attention to detail
Ability to multi-task and problem-solve
Flexible approach to work
Excellent team player
Self-motivated and enthusiastic
Ability to work under pressure to set deadlines.
What's in it for you?
Investment in your future career with a variety of learning and development opportunities.
No dress code - embrace the freedom to bring your whole self to work.
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future.
Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
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