Customer Service Advisor

Role Summary Join our Drury Branch & showcase your excellent customer relationships. Vehicle/transport industry experience preferable. Job Responsibilities As part of the Drury Team you will act as a conduit between the customer and workshop team, ensuring a single point of contact for the customer's work. You will be responsible for: Working closely with the Service Team & Workshop to ensure effective delivery of work orders. Delivering exceptional customer communication – external and internal. Handling of cash sales transactions and conducting vehicle handover on completion of the work. Managing and ensuring accuracy of all documentation. Creating and invoicing work orders, job lines and allocating work to the workshop for planning of activity. Who you are Your experience in the Heavy Vehicle industry will ensure you are successful within our organization. Your excellent communication and interpersonal skills will help you to drive positive business outcomes along with the following: Excellent relationship management skills. Ability to think on your feet and show initiative. Strong abilities in time management, organisation and administration. Effective in problem solving, negotiation and influencing. Professional written and verbal communication skills. Mechanical or workshop aptitude. What we can offer you Eligibility for an annual company bonus scheme. Subsidised Medical Insurance. A dynamic and inclusive work culture - be part of a great team environment. Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability. A company that is growing with potential for career progression. To apply If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. "Apply now" and submit your CV. To apply for this role, you need to be a Citizen of New Zealand or Australia, or have New Zealand permanent resident status, or possess the legal right to work in New Zealand. Formal offer of employment is subject to standard pre-employment checks including medical and other background checks. As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages. Education Post-Secondary Non-Tertiary Education Level 4. #J-18808-Ljbffr