Customer Service Administrator - Soft Furnishings About Us: Frobisher has been crafting beautiful interiors for over 20 years, from residential homes to large commercial spaces. We pride ourselves on creating exceptional designs by collaborating closely with our clients, ensuring that every project exceeds expectations. Our team is passionate, driven, and committed to delivering excellence at every turn.
About the Role: As a Customer Service Administrator, you'll play a pivotal role in our operations, supporting both our team and clients to ensure the smooth execution of key account projects. Your day-to-day will involve:
Providing top-notch customer service via phone and email, responding promptly to inquiries.Managing and maintaining product samples for key accounts, sending them out as needed.Raising and issuing purchase orders, ensuring accuracy and timeliness.Keeping stakeholders updated on stock levels and project progress.Supporting our relationships with contractors across New Zealand and Melbourne, ensuring they are up to date with Health & Safety requirements.About You: You're someone who thrives in fast-paced environments and loves solving problems. To excel in this role, you will need:
Meticulous attention to detail and accuracy.Strong written and verbal communication skills.Knowledge and interest of soft furnishings/ window furnishings would be very advantageous.The ability to adapt quickly to changing priorities.Excellent time management and organisational skills.Initiative and the ability to work independently, while also being a team player.A positive attitude and the ability to think outside the box for creative solutions.Experience with Microsoft Office Suite is essential, and familiarity with tools like Excel, WorkflowMax, Qwilr, ClickUp, and Mac systems is a bonus—training will be provided.
What's in It for You? Be part of a fun and dynamic team with a collaborative culture.Enjoy freshly brewed coffee from our in-house café.Work with one of Christchurch's largest and most respected interior design firms.Exclusive in-store discounts and access to designer products.Regular Friday drinks and birthday celebrations.Opportunities for career growth, training, and development.Exposure to luxurious and high-end products in the interior design industry.Additional Information: This is a full-time role, Monday to Friday, 8:30 am - 5 pm. While an interest in interiors is welcome, this position focuses solely on administration.
Join us in a role that's as dynamic and exciting as the projects we deliver!
Please note: You must have a valid visa to work in New Zealand. All applications will be treated with confidentiality. Please apply via seek only