Job Category:
Customer Service
Job Location:
Metro Manila
Looking for a greater opportunity for your career? If you are an experienced Customer Service Administrator, then this is the day to land your dream job!
Why you will love working with this Client?
Our client is a pump manufacturer that provides water solutions in this industry across the UK. They have been providing services in this field for many years and they are continuously growing. Join their team in the Philippines and experience new career opportunities!
Location / Shift
Mabalacat Office, Mid Shift
NOTE: You must be willing to work in the office in the above office location to apply for this position
Job Description
This is an exciting opportunity to join a fast-paced, growing organisation. The suitable candidate will take responsibility for giving our customers consistently excellent service. This covers every aspect of the customer's journey, from taking inbound calls, creating prompt and accurate quotes, processing orders, delivery updates, registering pumps on the system.
This role is central to the functioning of the company and requires good communications with the sales, purchasing and operations teams. The willingness to pick up the phone and communicate clearly is essential.
Duties would include:
Operate HubSpot admin including the Chat box
Operate HubSpot Trouble Tickets system
Organise carriage and track deliveries as required
Check proof administration including registering Serial Numbers on the system
Processing orders
Add new customers/products/suppliers to Orderwise
Sending Order Acknowledgements to customers with accurate delivery dates
Routine customer service communications including taking inbound phone calls
Account application process & on-boarding of new customers
Export paperwork
Following orders through the system – OTIF
Checking on Build Up Forms for SlurryPro Pumps
Understanding product range and part number sequencing
OW imports and Reports
Qualifications
Minimum of 2 years of experience in a customer service or administrative role
Excellent communication skills, both verbal and written.
Strong attention to detail and ability to maintain high levels of accuracy in data entry and recordkeeping.
Proficient in using customer service software and Microsoft Office.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Strong problem-solving skills and ability to adapt to changing client needs.
Exceptional interpersonal skills and ability to build rapport with clients and colleagues.
Why join optiBPO?
optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals that support clients across Australia, New Zealand, United States, Canada, United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines.
Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us.
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