Customer & Sales Support

BruntWork | Part time: less than 35 paid hours per week
Work Timezone - Must be a City eg London New Zealand
Work Schedule Fixed Schedule
Remote Job
Industry Other
Job Description This is a remote position.
Scope:

Flexible schedule Monday to Friday from 9 AM to 5 PM NZ time (4 AM to 12 PM PHT)
Work part-time, minimum 20 hours per week
Manage customer service primarily through email channels
Handle warm leads generated from email marketing campaigns
Create and send invoices using provided systems
Responsibilities:

Manage and respond to inquiries through multiple inboxes
Nurture leads into sales using templated responses and personalized communication
Provide customer support throughout the delivery process
Use Teamwork Desk ticketing system to manage customer interactions
Create and send invoices to clients
Arrange phone calls between leads and the New Zealand-based team
Follow established processes within the Teamwork platform
Requirements:

Strong customer service skills, particularly in email communication
Experience with or ability to quickly learn ticketing systems (e.g., Teamwork Desk)
Basic understanding of sales processes and lead nurturing
Proficiency in English for clear and effective communication
Ability to work independently and follow established processes
Basic bookkeeping skills, particularly in invoicing

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