Customer Relationship Manager

The role aims to build and enhance client relationships to drive growth.
Key capabilities include being personable, confident, results-driven, with strong influencing, problem-solving, and task management skills.
The Customer Relationship Manager focuses on expanding within existing accounts, identifying new business opportunities, and ensuring client satisfaction through business reviews and industry event participation.
Key Capabilities: Personable and confident Strong influencing skills Results-driven Experience in understanding and offering solutions to client Able to identify opportunities through customer lens Experience in building lasting relationships with customers Strong task management capabilities Strong problem-solving capabilities A positive mindset to tackle interesting problems in a fast-moving environment A track record of delivering significant growth to scaling organisations Key Responsibilities: Sales & Business Development Planning and execution, including: Market mapping Introductions Client meetings - new business/continued business Drive & execute RFT/RFP response Contract negotiations Source, develop, bid, and close new business (transactional, project ,RFP, etc) Generate sales qualified pipeline Focus on clients to grow and expand within existing accounts, building, deep relationships with key decision-makers identify additional account expansion opportunities Facilitate Business Reviews and Performance with clients Attend and ensure strong presence at core industry events Ensure compliance and contractual obligations are met Raising jobs for talent specialist team from customer relationships Success Parameters: Proposals, wins, and conversion Sales Operational targets are achieved Jobs raised Demonstrates influence and negotiation ability across the organization Adopts agile approach to team and work Collaborates with teammates Inspires others to deliver results If this role sounds like you please reach out for a chat.
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