Customer Relationship Manager

Responsibilities:Client Relationship Management: Establish and maintain strong relationships with clients, building trust and rapport quickly.
Understand and respond to their needs to ensure satisfaction and loyalty.Sales Support: Leverage client interactions to identify and generate leads for the business.
Understand the sales process and collaborate with the sales team to drive growth.Client and Franchisee Communication: Act as a liaison between clients and franchisees, ensuring clear communication and feedback.
Monitor service delivery, address issues, and implement solutions to maintain high standards.Quality Assurance: Conduct regular quality audits to ensure cleaning services meet required standards.
Address any deficiencies and work to continuously improve service quality.
About youExperience in the service industry with a solid understanding of service delivery and client interaction.Strong interpersonal skills with the ability to make a positive impression and build rapport effectively.Familiarity with the sales process and ability to leverage client relationships for business development.Knowledge of the franchise model is advantageous.
Ability to motivate, influence, and communicate effectively.Proactive problem-solving skills with a focus on maintaining high service standards.
Culture This is a passionate, experienced, and hard-working team who take pride in their reliable and consistent services.
They have a compassionate and people focused company culture that feels like family.
They are exceptionally supportive, and pride themselves on their exceptional customer care and services.
Wanting to take this next step to elevate your sales career?