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Customer Operations Team LeadDepartment: NZ Personal Banking Customer Service Operations
Location: Wellington
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mo te turanga - About the roleAs a Customer Operations Team Lead in our Customer Service and Support function, you'll provide leadership to a team of Support Officers by driving strategic direction, maintaining high staff engagement, and fostering an efficient, customer-centric approach.
You will role model key leadership attributes such as staff development, performance management and process improvement, ensuring we provide a high quality service proposition to our customers.
Role Location: Wellington
Role Type: Permanent
Ka aha to ra e kite ai?
- What will your day look like?As a Customer Operations Team Lead, you will:
Lead a team in our Card Operations area within Customer Service and Lending Operations (CSLO) – this is a busy team with ~8 staff.Ensure CSLO has the capability and capacity to manage the work we do on behalf of Personal Banking, Business Banking, Private Banking and Institutional.Maintain a high level of staff engagement, working effectively, efficiently and acting with a customer-centric approach.Manage stakeholder relationships and competing demands.Support other team leaders and the wider CSLO Business in achieving its objectives.Actively manage the risk and compliance functions for your team.Ou Pukenga?
- What will you bringTo grow and be successful in the role, you will ideally bring the following:
Proven Leadership Skills: Strong ability to engage a team and provide strategic leadership.Holistic Thinking: Excellent analytical, influencing, and problem-solving skills.People Development: Experience in developing teams and managing operations.Proactive and Autonomous: Ability to take initiative and work independently.Effective Communication: Well-developed interpersonal and performance management skills.Adaptability and Resilience: Ability to navigate in dynamic environments.You're not expected to have 100% of these skills.
At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
He aha te take e uru ai koe ki a matou?
- So, why join us?From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose: shaping a world where communities thrive.
At ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ, and we offer a range of flexible working arrangements.
We also provide benefits including access to wellbeing services and discounts on selected products.
At ANZ, we celebrate the different backgrounds and perspectives of our people.
We are committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities.
Kua watea te katoa ki te tono.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require in our recruitment process or the role itself.
To find out more about working at ANZ visit https://www.anz.co.nz/careers/.
You can apply for this role by visiting ANZ Careers and searching for reference number 82622.
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