We need a Customer Operations Specialist to join our team!
About the role:
Want to be part of a fun, productive team where your contribution is encouraged and genuinely valued? Our Customer Operations Team needs an Operations Specialist to provide support services to our branch and head office teams. You will be the first point of call for a helpdesk level of assistance and complete centralised processes. You will guide and resolve enquiries by providing advice; making decisions within delegation or making recommendations to the appropriate person.
Key Responsibilities:
Provide helpdesk support to our frontline staff for more complex account types and processes.
Proactively work to improve our operational processes.
Deliver administration support for our key centralised processes.
Comply with various legislative requirements e.g. AML.
Skills and experience:
Ability to problem solve, and make effective decisions within delegation.
Strong time management skills, with the ability to multitask.
Experience in a banking or operational environment is preferred, but not required.
About the company:
The Co-operative Bank is a different kind of bank. We're 100% Kiwi owned and operated, and we're here to change banking for good.
We've been operating for nearly 100 years, with a focus on helping New Zealanders get ahead financially. Our customers are at the heart of everything we do and we're committed to helping improve the world we work, live and play in.
Diversity and inclusion are at the core of who we are. It's reflected in our values, our commitment to B Corp and a key part of our strategy. We encourage candidates from all backgrounds and experiences to join us in our mission to grow together and share the gains.
We understand that no candidate is a perfect match for every qualification listed. If you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application.
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