Telecommunications (Information & Communication Technology)
Full time
Now is an award-winning challenger telecommunications provider, headquartered in Napier with a growing presence in Christchurch. Our business is shaking up the industry as a truly service-led provider and is experiencing unprecedented customer growth.
We are a brand that stands for service. We make a commitment every day that we'll push ourselves to go beyond to bring our business and residential customers the experience they deserve. Our focus on growth is unrelenting.
Our ambition for growth sits firmly in the small to medium business market where we see our role as helping local businesses succeed through the solutions we offer and the unique enjoyable experience we deliver.
About the role As Customer Onboarding Manager, you'll be at the heart of ensuring our new customers feel welcomed and valued from day one, delivering a seamless and enjoyable onboarding experience. This role is all about putting the customer first, so you'll work closely with the sales team to provide pre-sales technical advice and keep proactive communication flowing with our customers.
Bring your technical expertise, top-notch communication skills, and problem-solving abilities to the team. Building strong relationships with stakeholders—including the sales team, IT/PBX vendors, third-party contractors, Now partners, and Local Fibre Companies—will be crucial to your success.
By setting high standards for customer service, you'll champion a customer-centric approach to onboarding, turning challenges into opportunities to enhance the customer experience. Your proactive communication and dedication to a smooth onboarding process will help us deliver outstanding value to our customers.
A bit about you We're looking for someone with 2+ years of experience in data and/or voice & telephony support, whether in-house or with external clients. You should have a track record of supporting business customers and a genuine passion for delivering exceptional service. Flexibility is essential, as there will be times when you'll need to work outside of regular business hours to achieve the best outcomes for our customers.
Building strong relationships with both customers and teammates is crucial. We value enthusiasm, energy, and a strong desire for learning and development. If you enjoy working hard and making the most of opportunities, can work autonomously, be proactive, and take ownership of processes, we want to hear from you. A relevant tertiary qualification in IT/Engineering and industry certifications like CompTIA Network+ would be beneficial.
What you can expect from Now We're proud of what we stand for, delivering kiwi businesses the best possible service experience, enabling them to enjoy everything that's great about our technology solutions. To ensure we do this, we've built a culture that inspires our people to do the right thing, make the big calls and most importantly, have fun when they're at work. When our team are happy, our customers are happy.
Our people create the vibrant environment that exists at Now, so you'll find a place you can be yourself, and work with great people that are as passionate about the customer as you are. We empower our people to do what they know is right and enjoy the success that comes with it.
Ready to apply? If you are excited by this role, we would love to hear from you - click on the apply button and send us your CV and cover letter. For more information or a confidential chat please get in touch with Louise from Engage Recruitment Support on 027 205 8356 or via ******.
Please note, applications for this role close Thursday, 8th of August.
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