At Worldline NZ we make it easy for New Zealanders to get on and do what's important, every day.
Today our payments network is so enshrined in the kiwi way of life that whether you're buying an ice-cream at the beach or making a major purchase, chances are you're using a payments card and Worldline is behind the scenes processing your transaction.Worldline EFTPOS is so deeply embedded in NZ that to date we have put through over 16 billion transactions, worth an estimated $700B, and worked with over 120,000 businesses, covering more than 75% of the market.Here's where you come in!
A typical day will see you working with our customers to onboard them in an accurate and timely manner, as well as executing AML due diligence and compliance checks in collaboration with our Risk & Compliance Manager.The role in more detail & what you are going to be doing:This is a fixed term 12 month opportunity (40 hours per week) Monday to Friday - hours of work between 8am and 8pm.
We offer a hybrid work environment; however, training will occur in the office for a minimum of 4 weeks.
Post training, assessment will be conducted to approve the ability to work from home.Identify, create, and document processes for the onboarding of a variety of products and management of exceptionsSecure management and file documents that pertain to due diligence and AML complianceMonitor new and/or maintenance requests for any products in Worldline NZ's systemConduct customer due diligence (as necessary) and perform validation checks for onboarding of merchants by liaising with internal or external stakeholders to ensure that all business requirements are metRespond to inquiries and escalate issues to appropriate internal teams as these may be related to Worldline NZ's productIdentify potential risks of money laundering and/or fraud by raising to relevant stakeholdersPeriodically conduct audit/checks on portals accessible by Channel PartnersKeep abreast of the AML legislation and changes that may be relevant to customer due diligence in collaboration with the Head of Risk and CompliancePerform other administrative duties as requiredBe involved in special projects and audit processes as requiredHere's what we need from you:Proven track record of success in an administrative or data entry role with high attention to detail.Customer service & a passion for customers and amazing customer service is what will get you out of bed in the morning.Astute communicator who can interact well, across audience of different levels and diverse backgrounds.Able to adapt to changing priorities with ease, while continuing to meet established deadlines.You are flexible, adaptable to change and eager to help the team.You have a process improvement mindset and will seek to streamline where possible.You are comfortable with routine tasks.Bonus points if you come with:Prior experience in banking, financial or payments environmentsExperience in AML, knowledge of NZ framework preferred.Understand and knowledge of up to date legislation around AML /CFT ActStrong Influencing skills; Past experience partnering with teams across departments to accomplish objectivesWhat's like to work here?We realise what's important to you and someone else can differ, so we offer a range of benefits to appeal to everyone, you included!Collaboration & connection, with rad events that promote our new hybrid culture!A beautiful new purpose-built office in the heart of Auckland CBD – Harbour Views, Bar and Gym Onsite, Top-notch technology (need we say more?!
)Our employee benefits package – what we call 'Pick n Mix' to spend on whatever tickles your fancy.Time out for an on-site subsidised massage.AKiwi Saversuperannuation contribution.A great reward and recognitionprogramme and much more!
!We've been awarded the Top Employer Award and Great Places to Work award again for 2023/24, along with Small Workplace of the Year at the HeadFit Awards and a finalist at the HRNZ awards for Wellbeing and Innovation, so rest assured you'll be joining an awesome team and company!We also have a fantastic track record of promoting people from within the Customer Support Hub, with career pathways in so many different directions.
This is a great chance to get your foot in the door with a fun and dynamic team.Worldline NZ is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
If you have any health-related issues that we might need to accommodate, please let us know.Our recruitment decisions are based on the needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.We're looking forward to welcoming you to the team!
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