Customer Insights Coordinator (Fixed Term)Toyota Automotive Sales and Repair Are you ready to take your analytical skills to measure and improve our customer's experience? This could be a fantastic role for you!
What's in it for you: At Toyota New Zealand we value our people. We proudly offer:
Excellent growth and development opportunitiesHealth InsuranceDiscretionary staff bonusesStaff discounts across our range of productsA subsidised café onsite and free parkingWork for a global organisationWork in a team with an EXCEPTIONAL cultureThe role: At Toyota New Zealand, customer experience is at the forefront of everything we do. Based at our recently renovated head office (complete with an immersion zone that includes a pool table, motor sport simulator, couches, quiet space and much more!), this fixed term (12 months maternity leave cover) role will primarily see you responsible for providing insights to support marketing activity across the customer journey. This role is all about using your analytical skills to understand and engage customers and enhance their experience across a variety of marketing activity. Alongside this, you will be able to understand and communicate data insights and customer experience needs to a wide range of operational and professional stakeholders within Toyota New Zealand.
What you will be doing: Identifying patterns and trends in data sets to anticipate and recommend marketing and operational opportunitiesSupporting a comprehensive customer surveying programme using QualtricsResponding to data enquiries, including providing information to support responses and reportingUsing customer insights to determine a marketing audience strategy for direct communication, including nurture and call to actionTaking responsibility for our customer research programme, including testing, deployment and continually evaluate these for improvementsAbout you: Data analysis and research insights are where your heart lies; however, alongside your strong analytical skills, you will have a genuine interest in understanding the customer experience and how the two complement each other within Toyota NZ.
Ideally, you will have:
Previous experience in a similar role centred around data analysis or market research (2+ years)A natural aptitude for interpreting data along with a high degree of numeracyA confident nature and the ability to present to an experienced audienceExperience with Qualtrics is preferred. Experience in Salesforce would also be advantageous.Ready to take the next step and start your career with Toyota? If this role sounds ideal to you, don't delay applying! Even if you don't have all of the skills and experience noted, we would still love to hear from you. Use your cover letter to tell us why you think you would be a great fit for this role at Toyota.
Only applicants with New Zealand Citizenship or New Zealand Permanent Residency should apply.
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