Are you passionate about creating a premium customer experience? Our Customer Experience Representatives are the front-line ambassadors for Allpress Espresso, providing exemplary service and support to our valued customers.A bit about us:At Allpress we're a team of dedicated people who care about each other, our customers and believe in what we do. We're espresso specialists, roasting and serving beautiful coffee in New Zealand, Australia, UK, Japan and Singapore.About this exciting opportunity:We have an exciting opportunity to join our Customer Experience team at Allpress Espresso. Building great relationships whilst providing the best coffee is the heart of what we do, and our Customer Experience team play a key part in this, being the first point of contact for our Allpress community.Our Customer Experience Representatives are the front-line ambassadors for Allpress Espresso. You'll provide exemplary service and support to our valued customers, engaging with coffee enthusiasts from all walks of life, assisting them with orders, inquiries, provide basic technical troubleshooting and ensure the customers overall satisfaction with our products and services.Our Customer Experience Representatives are the bridge between Customer Experience and Sales ensuring a smooth customer on-boarding experience. As a sales administrator, you will be setting up new customer accounts, updating our CRM tool and keeping our sales team informed along the way. This role plays an active and collaborative part in our sales team.About you:Experience within a similar Administrative or Customer Service based rolePassion for coffee and a desire to share that passion with othersExcellent communication skills, both verbal and writtenStrong interpersonal skills with a customer-centric focusAbility to multitask and thrive in a fast-paced environmentResilience, problem-solving skills and the ability to think quickly on your feetA high attention to detail and a flexible approach to tasksThis is a full-time position - Monday to Friday, 7am-3:30pm.Who doesn't love a perk!Drink as much free coffee as you like at work.250g of beans to take home weekly in addition to online staff discounts for our products.A great company culture with breakfast clubs, Friday drinks, events, and social sports teamsTake some time to care for you:A free and confidential Employee Assistance ProgramWe love to grow our people:Structured development plan to support you on your journeyDiversity at AllpressAllpress is committed to being an inclusive organisation where all people feel valued, respected, and engaged.We pledge a commitment to:Building an inclusive team and community who represent all groups in society.Empowering our people to continuously improve the way we work and promote equity.Removing barriers and the influence of bias.Creating a safe environment where we're encouraged to speak out against discrimination in any form.Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work. Sound like you? We'd love to hear from you!Please include a personalised cover letter explaining why you would like to join our team. #J-18808-Ljbffr
